Practice systems

CRM, PMS booking and the treatment-coordinator workflows that actually get used.

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  Patient journeyTreatment coordinator enquiry workflows that actually get used

  A TCO is not a job title on the about page. It is a timed path from first enquiry to a booked assessment, with a script for the people who go quiet.

  Clara Sterling · 6 min read
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  BookingConnecting the dental website to your PMS and online booking

  A Book now button that opens a generic form is not an integration. Here is how website, diary and PMS should hand a patient to each other.

  Dr. Marcus Vance · 5 min read
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  Practice systemsHow to choose a dental practice CRM in the UK

  Dentally, Software of Excellence and Carestack all claim the same chairside dashboard. The useful question is which one your reception, TCO and website can actually live in.

  Helena Shaw · 7 min read